CX Instructional Designer for US, Canada, and Enterprise
General Motors
Erin Higgenbotham is an instructional designer with the Global CX Training Department at General Motors, where she develops onboarding and initiative training for Call Center Advisors. Prior she has worked as an instructional designer within Domino’s Pizza, in Ann Arbor, Michigan, developing training for floor focused employees, served as an instructional designer within the Technical Development Center (TDC) of Honda of America Manufacturing, and at at Schweitzer Engineering Laboratories.
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Empowering Frontline Employees: Controlling the Conversation With Difficult Customers
Sunday, May 19, 2024
3:00 PM – 4:00 PM CST