When employees face angry or abusive customers, they cannot do their job. Proper educational training support and policy change needs to be made to support employees. In this session, you will learn how Design Thinking influenced the creation of a new program that promoted employee empowerment when engaging angry or abusive customers.
Learning Objectives:
Apply a design thinking approach when creating advisor empowerment programs.
Develop creative activities to support active employee learning.
Implement an evaluation plan to measure the success of your new program.
