Can a micro-learning program designed for front-line store associates impact key business metrics such as customer satisfaction score? This session explores results from a controlled experiment run at over 200 Dick's Sporting Goods stores, where associates received a targeted learning program designed to improve everything from their customer interactions and teamwork, to well being.
Learning Objectives:
Learn how to develop a micro-learning program for front-line workers that aligns key skills to target business metrics.
Understand how to use emotional hooks in content development to drive engagement and make learning more impactful.
Learn how to leverage multiple learning modalities and spaced learning in a daily training program.
