We all need soft skills. Yet, there is often a misconception that soft skills do not contribute to the bottomline because they are perceived as less valuable than hard skills. Connecting Soft Skills to Hard Data will provide useful, practical tools to help you show the value of soft skills programs using a proven and credible approach.
Learning Objectives:
Explain the value chain for soft skills.
Design soft skills programs to deliver a return on investment.
Explain how to measure program results at five levels of evaluation.
