If you want more success, influence, and joy in your work, you’ve got to navigate conflict well. And, the stress and uncertainty of the last few years is making it harder. In this highly interactive program, you'll learn practical techniques, and powerful phrases for holding more productive conflict conversations with less drama and better results.
Learning Objectives:
Define four dimensions of productive workplace conflict, and describe why each is vital for productive conflict.
Apply 12 powerful phrases (four for each dimension) for challenging conflict scenarios.
De-escalate workplace conflict and move the conversation toward mutual commitment.
